Shipping policy

Shipping Policy

We are excited to get your custom-made items to you! Here’s what you need to know about our shipping process:

1. Processing Time: As all items are custom-made, please allow 7-14 business days for production before your order is shipped.

2. Shipping Methods: We offer standard shipping through trusted carriers. Shipping times typically range from 3-7 business days depending on your location.

3. Shipping Rates: Shipping costs are calculated at checkout based on your location and the size of your order. We may offer free shipping promotions from time to time.

4. Order Tracking: Once your order ships, you will receive a tracking number by email so you can follow your package’s journey.

5. Delays: We are not responsible for delays caused by the shipping carrier, holidays, or weather events, but we will do our best to assist you in tracking any delayed packages.

6. Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately. We will assist you in filing a claim with the carrier and, if needed, arrange a replacement for your custom item.

We appreciate your patience and support of our custom-made products!